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Job Opening details:-
Company Name :- Airtel India
Position Name :- SRM
Company Location :- Pitampura, Delhi, Delhi
Job Category :- Jobs in Pune
Full Job Description :-
Store Operations & Audit / Compliance :
Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time
To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell /Sale of Devices
To ensure required MIS & tracking at CRO levels
Provide suggestions /feedback to improve store productivity
People Development / Team Management :
To ensure daily rostering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff
Customer Experience :
Ensure adherence to guidelines
Marketing Promotion Implementation
Manage staff allocation based on demand at point in time.
Personally step in to handle demanding customers
Provide suggestions for improvements
Ensuring rigorous adherence to systems & processes
High energy with a positive disposition
Ability to manage unexpected circumstances
Teamwork & collaboration
MBA or equivalent Business Management Diploma
4 – 6years. At least 2 years in a retail Business Operations role
Preferred sectors : Handset retail, Modern retail
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’ .
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