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Job Opening details:-
Company Name :-
Baazi Games
Position Name :- Retention Executive

Company Location :-
Delhi, Delhi
Job Category :-
Jobs in Pune

Full Job Description :-
About Baazi Games
Established in 2014, Baazi Games set out to give India a flavor of online gaming by introducing a plethora of indigenous apps. Combined with lucrative rewards, trust-building relationships with consumers & rich experienced skill-based games, it was a winning formula for all game lovers. With scintillating, top-of-the-line gaming platforms across the board, it wasn’t long before PokerBaazi, CardBaazi, and BalleBaazi became household names. Our player-centric brand value only helped us deliver the best for our 10 million-plus users.
Baazi’s key differentiators are as follows:
Most trusted online real money gaming platform (Launched India’s very first 1 Crore, 2 Crore, 5 Crore guaranteed online poker tournaments)Financially sustainable, we are a profitable organization & strongly believe in product & innovation-led growth.
Product Leadership across all the products – PokerBaazi is No.1 across the country – global rank, BalleBaazi ranks in the Top 5, CardBaazi & Baazi Mobile Gaming are on a hyper-growth trajectory altogether.
What key problem are we solving:
Reimagine the Consumer Experience holistically (Product + Design + Engineering + Customer Service + User Behaviour & Intelligence + Trust)
Drive it at a different scale altogether – Our concurrency & experience is amongst the highest in the industry (several thousand players playing at the same & yet we know, we are just getting started).
Build a unique end-to-end ecosystem (Master the skill + Intelligent Practice + Win) Ecosystems for each of these skill-based experiences.
About the role:
As a Retention Executive at Baazi, you will be focused on delivering data-driven insights to various functional teams enabling them to make strategic decisions that add value to the top or bottom line of the business.
Why this role will be a game-changer for you
The role will accelerate your growth in terms of working with a fast-paced company, stakeholder management, and learning solid technical designs that sustain a heavy load.
You will build on existing experience and better your understanding of what it means to release quality software that stands the test of time.
You will directly be working and learning from the organizational leaders which include the Head of Engineering, Head of Products, and Business Heads of other departments.
Career Path of the Role
At Baazi, for every role, we have dual career paths, in addition to the lateral movements giving Baazigars, a holistic well-rounded exposure to be a T-shaped high-impact professional.
SME (Subject Matter Expert) career path – Building the Baazi DevOps as a Centres of Excellence with industry pioneering standards.
Team career path – Leading teams & Baazigars to higher success & impact
Here is an example of the career path (this is for Retention Executive) that we align across our functions: Link
Plan and execute strategies to improve retention of user segments.
Experience with tools such as CleverTap, Mixpanel, Apxor, Google Analytics, Facebook Ad Manager, etc.
Add rigor and structure to how Baazi Games measures customer success (health, growth, retention) in interactions and trends over time
Extract and transform communications data into dashboards and reports for a multitude of levels within the organization
Influence the development and measurement of targets in customer health, growth, and retention
Build data-informed business cases for how to best drive customer journey via communications
Have a good eye for content and be comfortable with executing communication tools to the various segments in order to drive relevant traction.
Key Behaviours that we look for
A positive mindset and can-do attitude.
Attention to detail.
English Skills (ability to effectively communicate via written and spoken English).
You are constantly striving to learn new things and improve.
You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
You work well within a team environment and enjoy working in the office with your colleagues.
Interview Process
Round one – evidence from experience that demonstrates fitment, expertise in the Retention Executive role and technical depth, and some behavioral skills.
Round two – behavioral skills not covered in round one, expertise in the Retention Executive role.
Round three – optional third round to go over aspects that may not have been covered in the first 2 rounds.
The rounds may not be in a particular order depending on the interviewer’s availability.
HR Round.

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