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Job Opening details:-
Company Name :-
Position Name :- Helpdesk Executive

Company Location :-
Mumbai, Maharashtra
Job Category :-
Jobs in Pune

Full Job Description :-


Service line

GWS Segment

Role type


Areas of Interest

Facilities Management


Mumbai – Maharashtra – India

Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion.
Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints.
Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open.
Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint
Update caller on status of call and get feedback after successfully completion of the call.
Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, etc.
Provide information to occupants on general enquiries.
Provide daily, weekly, monthly MIS on the complaints received with status

Graduate of Any Stream

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