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Job Opening details:-
Company Name :- Comprompt Solutions
Position Name :- Support Executive
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
A tech support engineer should be able to apply generic problem solving skills to troubleshoot any kind of problem, including the products they are not familiar with.
A tech support engineer should be proficient in sharing information with other engineers and customers, and building a network of technical contacts across departments, teams and other companies in order to get things done even when problems get in the way. A support engineer needs to know how to diffuse high pressure situations by effective communication with all levels of management.
Avid Internet surfer and PC user
Knowledge of Operating Systems, Networking Concepts, Internet Concepts, Security Concepts etc.
Excellent English Communication – Clear, distinct speech, with emphasis to grammar and pronunciation
Excellent written communication skills
Excellent customer relationship skills
Creative, Self-motivated, Dedicated Team Player
Extreme Motivation to make progress within the Company
The job involves maintaining and ensuring positive relationships with existing and new Customers / Partners. Your responsibility would be to reply to customer queries via Phone, Email, Live Chat, and Onsite. The queries would generally be – technical / pseudo-technical – in nature. Each response to the customer is to be custom made by you.
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