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Job Opening details:-
Company Name :- Credilio Financial Technologies Private Limited.
Position Name :- Credit Cards Back Officer
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
Perks and benefits
Become part of a fast growing organisation in the fintech industry
Work with talented colleagues in a closely-knit, supportive team
Enjoy an atmosphere where learning is always on the to-do list
Get hands-on experience of cutting-edge technologies
Scope for learning
Seek new challenges and solve tough problems
Find inspiration in a fun and welcoming workspace
Job summary We are looking for passionate and hardworking Credit Card Officer who will responsible for handling credit card back office operations activities for enhancing customer servicing standards. Adhering to Audit and Compliance laid processes and guidelines of various Banks. Understanding Customer requests and improving customer experience by reducing internal TAT. Also handling related activities i.e. extending support in processing leads generated for cross sell products, payments application, and reconciliation of settlement reports.
Maintain knowledge of Different Bank Policies and market practices on Various Credit Cards
Maintain and timely Update the records as per the task assigned.
Help and guide customers to best fit them with the suitable Product.
Present, promote and Sell/ Cross Sell products/services using in depth product knowledge.
Expedite the resolution to the problems or complaints to maximize satisfaction.
Motivate and Coordinate with Various In-House Teams to accelerate the work process.
Achieve targets assigned as per the work profile
Reach out to old and new customers with new products and pitch them the benefits.
Maintaining positive business relationships with Channel Partners.
Training the new team members joining the process.
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