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Job Opening details:-
Company Name :-
First Point Creations
Position Name :- Business Operations Excecutive

Company Location :-
Greater Kailash, Delhi, Delhi
Job Category :-
Jobs in Pune

Full Job Description :-
Business Operations Excecutive
Job Description
Job Profile: –
Analyze customer problems and provide solutions using the knowledge-based.Assist less experienced representatives as necessary.Diagnose customer issues through the process of elimination by asking probing questions.Document issues appropriately based on existing guidelines.Explain service contract provisions to dissatisfied customers.Provide easily understood answers adapted to the customer’s situation.Receive inbound & make Outbound calls and Emails inquiry.Adherence to the Standard Operating Procedure and follow the scripts.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Responsibilities and Duties
To manage Customer Queries.Guide customers with relevant options.Monitor operations in the backend department, complete the assigned tasks.Manage the overall running of the company.Everyday center reporting to the Seniors.
Qualification and requirements: –
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions.A college degree or equivalent.Proficiency with computers, especially with CRM software and strong typing skills.Previous customer service experience, especially in particular industry preferred.Strong time management and decision-making skills.Adhering to all company policies and procedures.Take responsibility from time to time.
About Company:
Based in Delhi, India we provide 360-degree Digital Marketing Services which include Search Engine Optimization (SEO), Pay Per Click (PPC), Content + Social Media Marketing, Email Marketing & Creative + Apps. Our clients come from different industries – from real estate to steel manufacturers, but one thing they have in common is their hunger to achieve digital success. At First Point Creations, we have years of experience navigating the fast-evolving digital landscape and delivering quality digital marketing services in Delhi, India. We have a long history of delivering successful business outcomes for clients from diverse industry verticals. We owe this success to our motto of “Digital Excellence.” Our culture of going above and beyond to deliver results, no matter what!

Contact Person Anjali Kumari +91-XXXXXXXXXX

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