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Job Opening details:-
Company Name :-
Position Name :- Reservations Associate

Company Location :-
Delhi, Delhi
Job Category :-
Jobs in Pune

Full Job Description :-
Primary Responsibilities

Maximize room bookings by delivering a pleasant and efficient reservations service.
Ensure that reservations are dealt with effectively, while maximizing revenue.
Facilitates the functioning of and / or oversees the functioning of Sales Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties.
Promptly answer all requests for reservations and record them accurately
Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
Check no shows from previous day and give details to Reservation Executive for processing and follow up
Ensure all reservations loaded into the PMS system are up to date
Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned
Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival
Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc are communicated to Management.
Closely monitor allotments and ensure all are being utilised and not oversold.
Provide allotment statistics and ensure accurate handling / correspondence.
Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures.
Clear past reservations monthly and file in file boxes for storage.
Any other duties assigned by your Manager.
Drive “Resavision” through effective training and mentoring of the fellow team members.

Key Responsibilities:

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