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Job Opening details:-
Company Name :- IKEA
Position Name :- Checkout Services Coworker 20Hrs PT
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune

Full Job Description :-
WHAT YOU’LL NEED TO HAVE

PREVIOUS EXPERIENCE AND SKILLS-
Ability to use and take personal initiative
Demonstrates a polite and friendly manner
Enthusiastic about work and working with others in a
team
Good personal disciplines
A flexible approach/open to change
Good attention to detail
Good at quickly building rapport
Assertive and able to remain calm and controlled when
faced with emotional customers under stressful times
Ability to handle several tasks at the same time.
Computer literate
Self-reliant and motivated with a proven ability to
work as part of a larger team

MOTIVATION
The IKEA values reflect my own values and give me energy.
I am passionate about growing business and people together using the experience and skills
of our people in the best way.
I am driven to exceed my goals.
I enjoy working in a fast-paced and future-oriented environment.
I have a desire to learn and want to improve my skills, using this to the benefit of IKEA and
for growing personally.

Customers
My priority is to ensure my check-out is effectively equipped at all times throughout the day and I
am ready and available to help customers when needed.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I
need to escalate an issue to someone with higher authorisation. I pass on the relevant information
for them to deal effectively and efficiently with the customer.
I offer solutions to frequently asked questions. This helps to make a better future shopping
experience for everyone.
I use the till to accurately register products and register payment from customers according to given
routines.
I ensure our store is a safe and secure environment at all times for visitors and colleagues.
Commercial/Business
I optimise the relationship with our customers when they pay for products, in order to drive increased
customer satisfaction, creating the desire for them to want to return and shop with us over time. I do this
by:
understanding the importance of accurate stock inventory and how my own actions impact on this.
understanding global solutions, tools and working methods and the IKEA Concept and ensuring I use
the appropriate manuals and other education tools to support me in maximising our customers’
shopping experience.
contributing to the check-out action plan and taking ownership for my part in its delivery.
listening to feedback from customer when given and passing this on to my manager.

People
I am available to help and support colleagues when needed.
I work together with other functions to improve the shopping experience for our customers in order
to generate more sales.
I value other colleagues’ ways of working and I learn from those who work differently to me.
I pass on my knowledge to colleagues and encourage them to do the same.
I keep my colleagues informed so that they can perform their roles effectively.
I am responsible for my own development and look to my manager to support me in improving my
competence.
Financial
I know our check-out action plan and support the goals and targets given to me by my manager,
which ensures the delivery of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
I have an overview of the store and customer relations action plans and understand how our action
plan supports this.
I understand the impact of my actions on the financial results of my area and know which results I
have influence over and how to balance this with the needs of my customers.
I follow cash handling procedures to ensure the security of money handling.
I look for more effective ways of working to reduce costs.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

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