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Job Opening details:-
Company Name :- Kotak Mahindra
Position Name :- Team Member – Customer Experience – CIIB
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
Job Role –
• Drive various streams which help improve customer experience for our clients
• Managing the existing Transaction NPS modules (customer feedback mechanism); help build fresh modules; and managing customer complaints
• Analyzing complaints to identify any recurrent gaps in systems / processes
• Engaging with stakeholders (SIGMA , product, IT, BSG, Operations) to identify and close the system / process gaps
• Analyzing data and presenting to senior management (Group President & BH) and to Board
• Managing interface with the Regulator (RBI) on certain complaints
Job Requirements –
• CA/MBA with 5-7 years of experience
• Ability to Influence/Relationship Management Skills.
• Attention to detail – for identifying operational misses and process gaps
• Inquisitive about existing processes – can find his / her way through the organization
• Good communication skills
• Working knowledge of Microsoft Office (Word, Excel & PPT) is a must
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