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Job Opening details:-
Company Name :- Mahindra & Mahindra Ltd.
Position Name :- Zonal DMS Coordinator- North Zone (FDC)
Company Location :- Delhi, Delhi
Job Category :- Jobs in Pune
Full Job Description :-
Company: Mahindra & Mahindra Limited
Responsibilities & Key Deliverables
Training to Channel Partners on associated Apps and ensuring adoption.
Increase the Usage level of Dealers in both Sales and Customer Care
Analyse Feedback Survey on FD DMS & Associated Applications from all the dealers
Preapring Dealer Progress Report & action plan & publishing the reports
Identification of business need and evaluation of new business process. Taking new initiative to contribute to business improvement.
Being the First Point of Contact for Dealerships for any support related to DMS Eco Systems.
Onboarding AO Team (TM / CCM / SH / ZH / ZRM / ZCDM / ZMM / Back Office etc.) for various IT Systems, Mobile applications & Associated Applications.
Lead the Change Management for DMS Eco Systems (FDW, CTS, IdeaNext, SalesNinja, Big Boss, MahindraStar, ASK & many more) to be used as a review / decision making tool for Business growth.
Coordinate with Business Team to adopt the Application at Channel Partner end & to resolve the queries / issues on DMS, to conduct Dealership Audits in terms of DMS usage & compliance, improving data quality & input
Coordinate with Internal Team (PM / L1 / L2 / Developer / Tester etc.) to resolve the issues of Channel Partner & Business, for faster Ticket Resolution, Analyze & discuss on repeat incidents to minimize tickets.
OEMs, Automotive / Tractor Industry
Knowledge of Sales, Service and Spare parts process at automotive / Tractor dealerships
Strong IT orientation & basic architecture knowledge
Relationship management skills
Problem solving skills
Strong communication skills
Experience in Automotive / Tractor business is a must, closely working with Dealers for minimum 2-3 years. Preferably done rollout for any DMS/CRM across Auto / tractor industry.
Job Segment: Automotive
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