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Job Opening details:-
Company Name :- NOVOTEL
Position Name :- Sales Executive
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
Main Duties:
Administration
With Sales Manager plan sales strategy and implement tactics to achieve budget
Sell all facets of the hotel and cross sell other Accor Hotels Group properties
Establish new business and maintain existing business accounts through the preparation and execution of action plans
Convert sales leads
Handle accounts/prospects jointly with senior positions
Solicit and close business according to established parameters
Conduct familiarizations and site inspections
Maintain a regular sales call pattern
Monitor competitive set and communicate tactical changes to Manager
Attend regular meetings
Entertain prospects and existing key accounts with the view to sustain business and generate further sales
Report as required on sales activities and successes
Participate in conducting client interviews
Maintain regular contract with the Accor International network of hotels and reservation centre
Monitor competitor activities
Build profile in market place
Assist Sales Manager with collateral distribution and direct mail campaigns
Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business.
Work in line with business requirements
Customer Service
Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Greets visitors, ascertains nature of business, and directs visitors to appropriate employee
Operational
Assists in the preparation of the Annual Business Plan.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
Other Duties
Attends and contributes to all training sessions and meetings as required.
Exercises responsible behavior at all times and positively representing the hotel team.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
Reads the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.
Occupational Health & Safety
To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associated with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.
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