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Job Opening details:-
Company Name :- Pipeline Products India
Position Name :- Customer Care Executive
Company Location :- Delhi, Delhi
Job Category :- Jobs in Pune
Full Job Description :-
CUSTOMER CARE EXECUTIVE
2 – 4 Yrs
General and Administrative
Communicate effectively with the General Manager/Director, the Sales Team, and the principals, informing and updating them regularly to guarantee that sales and customer objectives are met.
Compile and maintain all required paperwork, records, documents, etc.
Acknowledge and appropriately greet and assist every customer in a timely manner.
Organize workflow to meet customer deadlines.
Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Manage telephone calls professionally, efficiently and with good communication skills.
Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
Understand and appropriately use the company pricing system and policies.
Prepare and Review estimates and invoices for accuracy.
Will needs to visit customers as per meeting.
Sales and Marketing
Support strategic sales plan and marketing strategies outlined by the sales team, and facilitate joint marketing calls where applicable.
Sales and Marketing
2. Desired profile of the candidate /Qualification of the Candidate:
High school diploma or GED equivalent.
Experience in sales or customer support
Excellent command of the English language in both written and oral forms.
Good math skills.
Excellent interpersonal skills.
Ability to identify and meet customers’ needs and requirements.
Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
Must be computer literate and current on new technology.
Must be hardworking, a self-starter and a problem solver.
Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
Exceptional phone and customer service skills.
Positive and upbeat attitude.
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