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Job Opening details:-
Company Name :- Popees
Position Name :- Customer care executive (female)
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
Qualification : Any graduate with fluency in spoken English, Hindi and Malayalam (female candidates preferred)
Experience : 1-3 years of experience preferred
They are responsible for : –
Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.
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