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Job Opening details:-
Company Name :- Rekrut India
Position Name :- Customer Service For Fresher with Bank
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
for 0 year(s) of experience
₹ 2,00,000 – 5,50,000 P.A.
Mumbai, Chennai
Roles and Responsibilities
Inbound Customer Service Officer(Voice Process)
Job Description
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities:
Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance
Participate in engagement campaigns to potential and existing clients to increase growth opportunities
Assist office staff with client credit applications and transaction processing
Analyze disbursement reports and assist providers with account reconciliation
Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone
Order, replace, and track provider enrollment kits and marketing information
Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems
Retrieve, update, and store provider data in all appropriate systems
Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions
Update information for change of address and bank info changes and perform department assistance functions as assigned by management
Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting
Thanks and Regards,
Mamta Thakkar
+91-XXXXXXXXXX
mamta.thakkar@rekrutindia.com
HIRING SIMPLIFIED
www.rekrutindia.com
Role:
Branch Sales Executive
Salary:
2,00,000 – 5,50,000 P.A.
Industry:
Banking
Functional Area
Sales & Business Development
Role Category
Enterprise & B2B Sales
Employment Type:
Full Time, Permanent
Key Skills
Entry Level
Inbound Customer Service
Point Of Sale
Cross Selling
Transaction Processing
Providing Training
Service Sales
Voice Process
Marketing
Education
UG:
Any Graduate
Company Profile
REKRUT INDIA PRIVATE LIMITED
Bank is the consumer division of financial services multinational group.It was founded in 1812 as the City of New York, and later became First National Bank of New York
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