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Job Opening details:-
Company Name :- SCIEX
Position Name :- Customer Support Associate
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune

Full Job Description :-
SCIEX

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.

Core Responsibilities:
Manage and support call center activities which primarily includes taking customer calls, assigning cases to service engineers, and facilitate the resolution of customer queries on call or email. Attend customer calls immediately. Respond to customer emails within 2 hours Assure customer with the intent of providing resolution. Assign cases in Salesforce/SFDC. Support service contract quote creation as necessary. This includes AMC/CMC/T&M type of contracts

Basic Qualification:
Graduate/Diploma in any discipline Minimum 7-8 years of work experience in Call Center, Facilitating customer queries. Proficiency in MS-Office and above average working knowledge of MS-Excel Proficiency in ERP: Oracle 12I (OtC) and Salesforce Knowledge of Service industry knowledge with high profile customers in Pharma and Life Sciences

Critical Success Factors:
Strong communication skill with soft tone while speaking with customers on phone
Coordinate with multiple teams to achieve results
Team player, good communication and interpersonal skills
Demonstrates behaviors aligned to Danaher’s Leadership Anchors
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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