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Job Opening details:-
Company Name :-
Position Name :- Associate – Student Success

Company Location :-
Mumbai, Maharashtra
Job Category :-
Jobs in Pune

Full Job Description :-
Nishuvi, Mumbai, Maharashtra, India

Student Success
Job posted on
Apr 3, 2022
Employment type
Full Time
Experience range
0 – 3 years
About Us
upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given the team’s background in the education and media sectors, we understand what it takes to offer quality online programs, and at upGrad – we invest alongside universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery, and grading infrastructure).

You can read about some of our press releases at –
upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
We were also covered by the Financial Times along with other disruptors in Ed-Tech
upGrad is the official education partner for Government of India – Startup India program too
We were also ranked as one of the top 25 Startups in India 2018
Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

At upGrad – we have partnered with leading universities such as IIIT Bangalore, BITS Pilani, MICA Ahmedabad, IMT Ghaziabad and Cambridge University’s Judge Business School to offer programs in the domains of Data, Technology and Management
Roles & Responsibilities:
Onboard all candidates in your batch and get them acquainted with the different program elements
Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
Keep all candidates updated about the latest in the program via phone, email, chat
Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
Maintain a database of the entire history of expectations, interactions & growth of every candidate
Provide lagging candidates with regular feedback and motivation to help them succeed
Manage preparation of candidates for placement activities to ensure maximum offers
Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program
Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates
Excellent written and spoken communication skills
High customer-centricity, to understand student expectations and support them to achieve their goals;
Ability to approach any situation with patience and empathy
Good problem-solving skills
Ability to manage clear internal communication to drive student success
Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory
If you love motivating people, are extremely customer-centric and are excited by the
challenges of a new emerging business environment, then we are looking for you!

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