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Job Opening details:-
Company Name :- Vodafone Idea
Position Name :- AGM – Telecalling
Company Location :- New Delhi, Delhi
Job Category :- Jobs in Pune
Full Job Description :-
Job Req ID: 22427
New Delhi, IN
Job Level/ Designation
Function / Department
Overall responsibility of managing collection through outbound call center
Key Result Areas/Accountabilities
Managing collection through outbound call center
Reduction of field allocation
Ensue meeting collection target
Core Competencies, Knowledge, Experience
Collections – Mobiltiy Collection Retail, Forward Flow, Cost of Active collection – Thru Outbound Call Center
Customer Churn management – Invol Churn, TNPS?NPS, MNP Canc
Postpaid Experience – Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.
Must have technical / professional qualifications
4-6 years on role experience
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