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Job Opening details:-
Company Name :-
Vodafone Idea
Position Name :- AGM – Telecalling

Company Location :-
New Delhi, Delhi
Job Category :-
Jobs in Pune

Full Job Description :-
Job Req ID: 22427
New Delhi, IN
Function: Other
Telecalling Manager

Job Level/ Designation

Function / Department


Job Purpose
Overall responsibility of managing collection through outbound call center

Key Result Areas/Accountabilities
Managing collection through outbound call center
Churn management
Reduction of field allocation
Ensue meeting collection target

Core Competencies, Knowledge, Experience
Collections – Mobiltiy Collection Retail, Forward Flow, Cost of Active collection – Thru Outbound Call Center
Customer Churn management – Invol Churn, TNPS?NPS, MNP Canc
Postpaid Experience – Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.

Must have technical / professional qualifications
Graduate /MBA
4-6 years on role experience

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