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Job Opening details:-
Company Name :- YouGov
Position Name :- Client Services Support Executive
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
YouGov is an international market research and data analytics group.
Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.
We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.
We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.
Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.
With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.
Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.
Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us.
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.
What will I be doing:
As a Client Services Support Executive, you will be part of the global CSS team focused on the following areas:
Clean, organize, and edit data sets to feed a variety of data environments and our clients’ global ecosystems.
Work with our data processing team to enable efficient transference of data from data collection to processing, and ultimately, to delivery.
Use your knowledge of data systems to increasingly automate manual tasks.
Respond to inbound requests from our self-service clients to provide written answers to their questions and perform technical tasks.
Support the Data Product client service teams with problem solving, troubleshooting, and performing technical tasks.
Act in a coordinating function to ensure our operations support a holistic experience for our clients and client service teams.
Assist in the delivery of custom, connected data solutions to our high-priority clients.
What do I need to bring with me?
This is an entry-level to early-career stage role, with qualifications focusing more on competencies than prior experiences. The applicant should be interested in the market research industry and data analytics
Intellectually curious, with a strong interest in solving problems with data and storytelling
Enthusiastic, a willing and quick learner with a drive to succeed
Strong communication skills and ability to craft a persuasive narrative
Uncompromising attention to detail
Project management and organizational skills focused on managing a process start to finish
Ability to manage multiple projects simultaneously
Effective team player, eager to collaborate with teammates and clients
Bachelor’s degree or higher. A degree in a data, analytics, marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)
Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint
Knowledge of at least one data visualization platform preferred (Tableau, PowerBI, other)
An eye for detail and ability to put together accurate deliverables in a timely fashion
Nice to haves:
Prior work experience as a researcher or analyst, or experience of converting data into stories
Experience of working on client-facing projects
Understanding of SQL a plus; not required
Understanding of R a plus; not required
What you will learn?
You will learn the ins-and-outs of the research industry, get direct exposure to a variety of data tools, be exposed to different types of business questions, will learn to think like a consultant, and will be get deep into data and analytic environments.
YouGov is a global company, and your experiences will teach you about consumer behavior across the globe, spanning a variety of cultures, countries, and industries.
About YouGov Connected Solutions
The Connected Solutions team is focused on delivering value to our clients through the actionable insights derived from YouGov’s industry leading research platform, including BrandIndex, Profiles, Real-Time Omnibus, Custom Solutions, and more. Our team uses a powerful mix of syndicated and custom research tools, analytics, data visualization, and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as Brand Health Tracking, Customer Funnel Journeys, Audience Sizing & Profiling, and Campaign Tracking. The Connected Solutions team plays a vital role within the company, developing strong relationships as a trusted strategic partner to our clients.
As a Connected Solutions Analyst with YouGov, you’ll be an important member of the Client Services team supporting a range of clients across sectors, categories, and countries. Your responsibilities will include integrating data across YouGov and our clients’ various surveys, syndicated data, and behavioral information. You will then use this data to build compelling dashboards using our proprietary visualization tools and off-the-shelf tools such as Tableau and PowerBI. You will support YouGov clients ranging from Fortune 100s to fast-growing startup companies, spanning a variety of industries including FMCG, Media & Agencies, Travel & Tourism, Leisure & Entertainment, Retail, Gaming & Esports, Technology, and more.
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